Refund & Returns Policy

Returns Overview

At Loewe Glasses Sale, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your Loewe glasses or sunglasses, we offer a straightforward return policy to ensure your peace of mind.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Original Condition: Items must be in their original, unworn condition
• Original Packaging: All items must be returned in their original packaging, including cases, cleaning cloths, and documentation
• Tags Intact: All original tags and labels must be attached and undamaged
• No Damage: Items showing signs of wear, damage, or modification cannot be returned
• Prescription Lenses: Glasses with custom prescription lenses cannot be returned unless defective

How to Return Your Item

Step 1: Contact Our Customer Service

Before sending your return, please contact our customer service team to initiate the return process:

• Email us at [email protected]
• Include your order number and reason for return
• We'll provide you with a Return Authorization Number (RAN)

Step 2: Package Your Return

Carefully package your item(s) with all original accessories and include:

• Your Return Authorization Number
• Copy of your original receipt or order confirmation
• Brief note explaining the reason for return

Step 3: Ship Your Return

Send your package to:

Refund Processing

Processing Time

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: Additional 3-7 business days depending on your bank

Refund Method

Refunds will be processed to your original payment method:

• Credit/Debit Cards: 3-7 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-7 business days

Exchanges

We offer exchanges for:

• Different sizes (if available)
• Different colors or styles of the same model
• Defective or damaged items

For exchanges, please follow the same return process and specify in your note that you'd like an exchange rather than a refund. We'll send your replacement item once we've received and processed your return.

Shipping Costs

Return Shipping

• Customer Responsibility: You are responsible for return shipping costs
• Defective Items: We'll cover return shipping for defective or incorrect items
• Exchanges: We'll cover shipping costs for your replacement item

International Returns

International customers are responsible for all return shipping costs and any customs duties or taxes that may apply. We recommend using a trackable shipping service for returns.

Non-Returnable Items

The following items cannot be returned:

• Glasses with custom prescription lenses (unless defective)
• Items returned after the 30-day return window
• Items showing signs of wear, damage, or alteration
• Items returned without original packaging or tags
• Gift cards and promotional items

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all packaging for inspection
• We'll arrange for immediate replacement or full refund

Warranty Information

All authentic Loewe glasses come with manufacturer warranties:

• Manufacturing Defects: 1-year warranty from purchase date
• Lens Issues: 90-day warranty on prescription lenses
• Normal Wear: Not covered under warranty

Contact Information

For any questions about returns, refunds, or exchanges, please contact us:

Policy Updates

This return policy is effective as of January 1, 2025. We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the new policy.